Frequently Asked Questions
Everything you need to know about bringing your memories home with Diamond Photo.
What is the typical production time for custom home decor?
Most of our custom home products, including canvas prints and photo blankets, are handcrafted and ready to ship within 3 to 5 business days.
How can I ensure my photo will look good on a large canvas?
Our system automatically checks the resolution of your uploaded image. If the file size is too low for the selected dimensions, a warning icon will appear to ensure your home decor looks sharp and professional.
Do you offer international shipping for home goods?
Yes, we ship our entire catalog worldwide. Shipping rates and delivery times vary by destination and will be calculated at checkout.
What is your return policy for personalized items?
Since our products are custom-made to order, we cannot accept returns for change of mind. However, if your item arrives damaged or with a manufacturing defect, we will provide a replacement or full refund immediately.
Are the materials used in your pillows and blankets eco-friendly?
We prioritize sustainability by using non-toxic, water-based inks and high-quality, durable fabrics designed to last for years in your home.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.