Returns & Exchanges Policy
At Diamond Photo, we stand behind the craftsmanship of our home decor and custom prints. If your item arrives damaged or defective, we offer a 30-day return policy to ensure your home remains perfectly curated.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and photos of the product issues.
Receive Return Authorization
Once approved, we will provide a prepaid shipping label and a Return Merchandise Authorization (RMA) number.
Secure Packaging
Carefully pack the item in its original protective packaging to prevent further damage during transit.
Refund or Replacement
After we inspect the returned item, we will issue a full refund to your original payment method or ship out a replacement immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing